• FAQs
  • Language : en

Frequently Asked Questions
Do you have questions about delivery, scooter guides, warranty or specific product queries? Find your answers here.
  • MOST POPULAR

    We have lots of information to help you choose the right child or adult scooter. It’s very important to us that you are totally happy with your chosen product so we have tried to include as much information as we can in the links below.

    See all our scooter guides
    Should I buy a Mini or Maxi scooter?
    Which adult scooter should I buy?
    2 or 3 wheeled scooter?
    We are the only company who stock the full range of replacement parts for your Micro Scooter, meaning you can replace and revamp any worn part providing excellent value for money!
    Start with the Spares category page which is divided into scooter type to make your shopping experience much easier.

    ​How to shop for replacement parts?
    Can I repair my scooter myself?
    Yes, you can. Provided that you have ordered the necessary spare parts, you can repair your scooter yourself. For more information, you can watch our repair videos under support. ​

    We have created a whole library of video’s to help guide you through repairs and replacement parts and also maintenance advise to keep your scooter in tip top condition.

    Spare Parts
    Scooter Maintenance
    We have many retail outlets in Thailand. To find a shop in your area, go to our Shop Locator. Since not all shops have all our products in stock, we recommend you to phone the shop before you drop by.
    We have many retail outlets in Thailand. To find a shop in your area, go to our Shop Locator. Since not all shops have all our products in stock, we recommend you to phone the shop before you drop by.
    We have many retail outlets in Thailand. To find a shop in your area, go to our Shop Locator. Since not all shops have all our products in stock, we recommend you to phone the shop before you drop by.
  • DELIVERY

    We are sorry that your order is not with you yet. Please call 02 391 9990 for any order queries.
    Please get in touch with us via 02 391 9990 or [email protected]. We’d like to resolve this with you as soon as we can. All you will need to include is your order confirmation or receipt as proof of purchase and if you can attach photograph of the damage. We will be in touch within 24 hours to advise you of the next steps.
    1. Check inside the scooter box for the missing items as we often pack smaller items inside – this is a better way of keeping things together.
    2. If the items are not in the box then please contact us 02 391 9990
  • PRODUCT

    We have lots of information to help you choose the right child or adult scooter. It’s very important to us that you are totally happy with your chosen product so we have tried to include as much information as we can in the links below.

    See all our scooter guides
    Should I buy a Mini or Maxi scooter?
    Which adult scooter should I buy?
    2 or 3 wheeled scooter?
    Congratulations! You have invested in the best quality scooter in the market. Now make the most of your purchase and register your scooter with us.

    Every single Micro scooter has a serial number and a date stamp engraved on to it. This is to prove that the scooter is indeed a Micro and meets all the quality, engineering and innovative standards you expect from us.

    By registering your scooter with us you will:
    1. Receive an email to confirm your registration and keep it as your proof of purchase.
    ​2. Eligible to obtain 2 years local warranty (purchase in Thailand country only).

    Register your scooter with Micro, click here.
    Click here to see where the number is located on your scooter model.
    Whether with two or three wheels, Micro products are fun and practical. The three-wheeled Kickboard with its weight transfer steering is suitable for surfing the streets. But also kids love the three-wheeled Mini and Maxi Micros because they can train their motor skills. For people who are used to a bike steering, a scooter is the best choice. Our advice: try it out! This is the only way you can really see, which Scooter or Kickboard is the perfect choice.
    Our scooters are manufactured in China and Germany. Our factories are all certified with the international quality standard ISO 9002. Our products are all manufactured according to the ASTM, EN, ANSI and TUV standards to guarantee maximum quality.
  • OTHER

    Micro products have a two-year warranty for defects (local purchase).
    The scooter should not be used on wet roads, and should not be left in the rain. We also advise you to check the screws regularly.

    How to maintain your scooter
    Our products have a two-year warranty for defects (local purchase). Normal wear and tear such as a stiff wheel is not included in the warranty. In case of damage, send us photos of the damaged parts along with the serial number, which is mostly found underneath the step or on the folding mechanism. Products shall be repaired or replaced, at Micro Mobility Systems’ sole discretion.
    Micro Mobility Systems AG will start the production in spring 2019. At the moment Micro Mobility don't have our own stores, but we are taking reservations. Up to now we have received more than 10'000 reservations for the Microlino. In spring 2019 we will start with the sales in Switzerland and in summer 2019 in Germany.

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